Frequently Asked Questions
Ordering & Payment
Kya Cash on Delivery available hai?
Haan! Zyro Co par 100% Cash on Delivery available hai. Order karo, ghar bethkar wait karo, delivery par pay karo. Koi advance payment nahi.
Order kaise karna hai?
Product page par jaao → "Add to Cart" ya "Order Now" button dabaao → apna naam, phone number, aur address fill karo → Order confirm ho jayega. Hum WhatsApp ya call pe confirm karenge.
Kya mujhe pehle payment karni hogi?
Bilkul nahi. Aapko delivery ke waqt product haath mein lene ke baad payment karni hai. Advance nahi liya jata.
Order confirm hone ke baad cancel kar sakte hain?
Haan, dispatch hone se pehle cancel kar sakte hain. Humse WhatsApp par contact karein. Dispatch ke baad cancel karna possible nahi hota.
Delivery
Delivery kitne din mein hogi?
Pakistan ke major cities mein 2-3 working days mein delivery hoti hai. Remote areas mein 4-5 days lag sakte hain.
Delivery charges kitne hain?
Zyro Co par delivery bilkul FREE hai — Pakistan wide, koi hidden charges nahi.
Kya Pakistan ke saare shehron mein delivery hoti hai?
Haan, hum Pakistan ke saare major cities aur qasbon mein deliver karte hain — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta aur baaki sab.
Returns & Damage
Product damaged aaya — ab kya karun?
Agar product delivery par damage aaya ho to:
1. Delivery wale ke saamne parcel kholo (packing video banao)
2. Humse 24 ghante ke andar WhatsApp par photo/video bhejo
3. Hum free replacement ya full refund denge — koi sawaal nahi
Note: Bina unboxing video ke damage claim accept nahi hoga. Isliye hamesha camera on karke parcel kholo.
Product aaya lekin meri expectation se alag tha — return kar sakta hun?
Haan. Product receive karne ke 10 din ke andar humse contact karo. Product original condition mein hona chahiye (used nahi, packaging intact). Return approved hone par hum courier arrange karenge.
Return policy kya hai?
Hum 10-day return policy offer karte hain.
Return eligible hai agar:
• Product damaged ya defective ho
• Wrong item deliver hua ho
• Product description se bilkul alag ho
Return eligible nahi agar:
• Product use ho chuka ho
• Packaging dispose kar di gayi ho (bina valid reason ke)
• 10 din guzar chuke hon
Refund kaise milega?
Aap choose kar sakte hain:
• Store Credit — next order par use karein
• Replacement — same product dobara bhejein
• Bank Transfer — aapki details pe 3-5 days mein
Product kaam nahi kar raha — warranty hai?
Sare products 7-day manufacturing defect warranty ke saath aate hain. Agar product apne aap kaam karna band kare to humse WhatsApp par video bhejo. Hum replacement karenge.
Product Questions
Products genuine hain ya fake?
Hum sirf genuine, tested products sell karte hain. Har product delivery se pehle quality check hoti hai. Agar koi issue ho to 10-day return policy available hai.
Product ka color exactly same hoga?
Kuch products "random color" mein aate hain (jaise hair comb, ear kit). Agar specific color chahiye to order se pehle WhatsApp par poochhein — hum try karenge.
Aapke saath contact kaise karein?
WhatsApp hamara fastest support channel hai. Page ke neeche green WhatsApp button se seedha message karein. Working hours: Monday–Saturday, 10am–8pm.