Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

At Zyro Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Window

We offer a 10-day return period from the date your order is delivered.

To be eligible for a return, you must contact us within 10 days of receiving your order. Unfortunately, we cannot accept returns or offer refunds or exchanges after this period.

2. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging, including any accessories, manuals, or promotional items that came with it.

  • The item must not show signs of misuse, damage caused by the customer, or unauthorized modifications.

  • A valid proof of purchase or order number is required.

Certain products may not be eligible for returns due to hygiene, customization, or other product-specific reasons. Any such restrictions will be clearly mentioned on the product page.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 10 days of delivery.

  2. Provide your order number, the reason for the return, and clear photos if the item is damaged or defective.

  3. Once your request is reviewed and approved, we will provide return instructions.

  4. Securely pack the item to prevent damage during shipping.

  5. Ship the item using a reliable and trackable courier service.

4. Return Shipping

  • Customers are responsible for the return shipping costs unless:

    • The wrong item was shipped.

    • The item arrived damaged or defective.

    • The error was caused by Zyro Co.

We recommend using a trackable shipping service, as Zyro Co is not responsible for returned parcels lost during transit.

5. Inspection & Refunds

After we receive your returned item, it will be inspected.

If the return is approved:

  • Your refund will be issued to the original payment method whenever possible.

  • Shipping charges and delivery fees are non-refundable, unless the return is due to our error or a defective product.

  • Refund processing times may vary depending on your bank or payment provider.

If your return does not meet our eligibility requirements, the refund request may be declined.

6. Exchanges

If you would like a different product, size, or color, please request a return following the process above and place a new order for the desired item. This helps us process your request more efficiently.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Downloadable digital products or software

  • Clearance or final sale items

  • Personalized or custom-made products

  • Any product specifically marked as non-returnable

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement, refund, or another appropriate solution at no additional cost to you.

9. Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, our customer support team is here to help.

Zyro Co
Website: https://zyroco.store
Email: zyroco002@gmail.com
WhatsApp: +92 310 564 1221

We aim to respond to all customer inquiries as quickly as possible and appreciate your trust in Zyro Co.